Shipping Policy
Key Information
- Order Cut-Off Time: 12:00 GMT
- Order Processing Time: 1–2 days (Monday to Friday)
- Package Transit Time: 4–6 days (Monday to Friday)
- Total Delivery Time: 5–8 business days
- Shipping Costs: Free shipping on all orders within the United Kingdom
Shipping Process
After placing your order, you will receive a confirmation email with a full summary of your purchase. Processing takes approximately 1–2 days (Monday to Friday). Once your order has been dispatched, you’ll receive another email containing tracking information so you can follow the progress of your delivery. Package Transit typically arrive within 4–6 days (Monday to Friday) after dispatch, with the overall delivery timeframe being 5–8 business days from the order date.
Shipping Costs and Delivery Area
We provide free shipping for all orders within the United Kingdom.
Possible Delays
Deliveries are normally completed within 5–8 business days. However, delays can sometimes occur due to peak periods, public holidays, weather, or other unforeseen circumstances. If your order does not arrive within this timeframe, please allow an additional 3 days (Monday to Friday). If it still hasn’t arrived after that period, contact us at support@fashuora.com and we will investigate further.
Cancellations
If you wish to cancel your order, please contact us as soon as possible at support@fashuora.com. While we will do our best to accommodate your request, please note that once your order has been processed, cancellations are no longer possible.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please take clear photos of the issue and email us at support@fashuora.com. Once reviewed and verified, we will send the correct item or a suitable replacement at no extra cost.
Our Contact Information
If you have any questions or concerns, we'll be more than happy to assist.
Email: support@fashuora.com
Phone: +31683602642
Contact Form: Open Contact Form
Customer Service Hours:
Monday to Friday: 09:00 – 17:30 GMT