If you wish to cancel your order, please contact us as soon as possible at support@fashuora.com. While we will do our best to accommodate your request, please note that once your order has been processed, cancellations are no longer possible.
We want you to be satisfied with your order. If something isn't quite right, here's how our return, refund, and exchange process works.
Important Information
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Return Period: You can return items within 30 days from the date of delivery
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Return Costs: Customers are responsible for the cost of return shipping
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Restocking Fee: No restocking fees apply
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Refund Timeframe: Refunds are issued within 7 days after we receive and inspect the returned item(s)
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Exchanges: Items can be exchanged within the 30-day return window, provided they are unused, unwashed, and returned with original tags and packaging.
Return Procedure & Window
We understand that sometimes an item may not be quite right. If that's the case, you are welcome to return your purchase within 30 days of the delivery date.
How to Begin Your Return:
To begin your return, please email our customer service team at support@fashuora.com. We'll provide you with clear step-by-step instructions on how to return your item(s).
Return Requirements:
Before sending your return, kindly ensure that:
- The item is unused and unwashed
- All original tags are still attached
- The item is returned in its original packaging
Shipping Your Return:
When your return is ready, please pack it securely to prevent damage during transit. We recommend using a tracked shipping method to ensure safe delivery. Please note that return shipping costs are the responsibility of the customer.
Please note: Returns submitted after the 30-day window cannot be accepted.
Cancellations
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please take clear photos of the issue and email us at support@fashuora.com. Once reviewed and verified, we will send the correct item or a suitable replacement at no extra cost.
Exchanges
If you’d like to exchange an item, please contact us within 30 days of the delivery date. Let us know which item you would like to exchange by emailing support@fashuora.com, and we will provide further instructions. All items must be unused, unwashed, and returned with original tags and packaging to qualify for an exchange.
Refunds
Once the package is received and inspected, the refund will be processed using the same payment method used for the purchase. Refunds are issued within 7 days after we receive and inspect the returned item(s). For card payments, the processing time may vary depending on the bank processing the transaction.
If you have any questions or concerns, we’ll be more than happy to assist. You can reach us using the contact details below, whether by email, phone or our contact form. We are ready to listen and to help.
Business Information
Fashuora is owned and operated by Tenify, a company based in the Netherlands.
Registration Number: 85292001
VAT Number: NL863574713B01
Address:
Narcissenveld 30, 1901 LJ Castricum, Netherlands
Our Contact Information
If you have any questions or concerns, we'll be more than happy to assist.
Email: support@fashuora.com
Phone: +31683602642
Contact Form: Open Contact Form
Customer Service Hours:
Monday to Friday: 09:00–17:30 GMT